RETURN OR EXCHANGE POLICY Here at Direct Shopping Network, we want you to be completely satisfied. If you are not completely satisfied with your purchase, simply complete the short, easy RMA Form and return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price, less insurance, shipping and handling fees. All auction items and certain predesignated items are considered final sale and therefore may not be eligible for return. Please write us and we will direct your e-mail to the correct person here at DSNtv.com. Select the appropriate department on the left and then click the "Send" button below. Note: required fields are marked with an *. Please complete the following to initiate the return process for the item that you are returning to DSN. Please submit this for a refund Please submit this as an exchange Please submit this for a credit on my DSN account       First Name* Last Name* E-mail Address* DSN Invoice # DSN Account #* Telephone # Carrier* This is the name of the carrier that you selected to return the item, ie: US Postal Service, UPS, FedEx.   Tracking #* This the tracking number provided by the carrier that is returning your item to DSN Please provide a reason for the return*