Return Policy

You can return most items sold by Direct Shopping Network, DSNtv.com within 20 days from the ship date. The following states Direct Shopping Network’s “Returns Policy” the abbreviation “DSN” is commonly substituted for “Direct Shopping Network”.

To qualify, you the customer must initiate the return within 30 days from the ship date. This is accomplished by completing and sending the “Return Merchandise Agreement Form” RMA Form whose link is on the front page of the DSNtv.com website, with a URL of http://www.dsntv.com/page/DSN/rmaform . You will be required to provide your name, address, e-mail, customer or invoice number, and the tracking number of the carrier you elect to use to return the item. You as the customer must ensure that the item is in its original condition (including: packaging, certificates, appraisals, manuals, warranties, accessories, security seals). For all loose diamonds that are sold with a certificate and or appraisal the security seal must not be broken, if so the diamond may not be returnable and is subject to inspection by Direct Shopping Network. If a diamond is returned with a broken security seal, Direct Shopping Network at their sole discretion will decide if the diamond may be returned. Direct Shopping Network must receive your item within 30 days of when DSN originally shipped the item to you. Our returns department typically takes ten business to recieve, insepect and start the credit process of your return, however it may take up to (30) days for for a credit to be issued to your credit card.

For your protection, all returns must be sent back by a traceable carrier and that tracking number provided to DSN in our “RMA Form”. The customer must pay all return shipping costs. Once Direct Shopping Network has received and inspected the returned merchandise, DSN will reimburse your credit card for the purchase price of the item, less the original shipping insurance, shipping and handling fees and less a restocking fee of five percent (5%) For refunds on purchases made with a credit card, DSN will only issue a credit to the same credit card used to make the purchase. If you elect to exchange the item for one of equal or greater value or apply your refund to your Direct Shopping Network account to be used as a store credit, the five percent (5%) restocking fee will be waived..

DSN cannot accept the return of certain items, including:
Certified diamonds that have been personally engraved and or set in jewelry.

Returning a Gift
Items purchased from DSNtv.com, which you receive as a gift, can be returned for DSNtv store credit, which can be used to purchase items online or from our TV broadcast. To process your gift return or exchange, you must use the RMA Form http://www.dsntv.com/page/DSN/rmaform. A Customer Service Representative will set up an account and apply your credit. Requirements for returning gift items are the same as our current customers, however you may not have the required customer and invoice numbers or their e-mail address. Please provide as much information as you have, like the person’s name and city and state that he or she lives and we will try to assist you.

Credits for Returns
Once DSN has received the returned item and has inspected it, DSN processes your credit. You will receive an e-mail confirming your account has been credited or your credit card has been refunded. DSN ask that you allow us up to 30 days to process your request. Our returns department typically credits returns to your account within ten business days after DSN receives the return. Your reimbursement will be based on your original payment method; therefore only the original credit card may be refunded.

If you paid by credit card, your credit will be issued to your card on the day your return is processed (although it may take a complete billing cycle for the credit to appear on your monthly statement.).

If you paid by check, a check will be issued to you the day your return process is completed and will be mailed through the United States Post Office with delivery confirmation attached.

If you elect to receive merchandise credit for a return, you will see your credit in your account with 3 business days following the return process. You will also receive an e-mail confirming your credit.

All-sales-final items
These items have been drastically reduced. In order to provide you with these savings, DSN cannot accept returns. When you see the "all sales final" message on the product description page, please know that you will not be able to return the item unless it arrived damaged or defective.

Click here to find the DSN RMA Form