Privacy Policy
Setting Up an Account
When you place an order on our site or log-in as a user, we ask you to provide
personally identifiable information by filling out and submitting an online
customer profile form. This information includes your name, mailing address,
telephone number, shipping address(es), email address, a password, and your
credit card number and expiration date. We use this information to process and
fulfill your order and to notify you of your order status by email. When you
return to the site and place another order, if you use your password, we use
this information to provide you with access to your customer profile, any wish
list that you may have created, reminders, special member offers and order
information. We save your address for future shipping.
Wish List Information
We also ask you for personally identifiable information about other people you
are sending gifts to. We use this information only to ship your gifts and, if
you request it, to send each gift recipient an email notification of the gift.
Information collected by product reviews
We offer you the opportunity to use a nickname for product reviews. If you
choose to post messages in our product reviews section, we collect the messages
you post and use information you provide to improve our site and our products
and services.
Customer Service
If you send personal correspondence to our Customer Service department, such as
emails or letters, or if others send correspondence to our Customer Service
department about your activities or postings on the site, we collect the
information so that we can provide comprehensive customer service.
Cookies
A cookie is information that we send back to your computer. Your browser stores
cookies on your computer's hard drive to give you a unique ID. Each time you
visit our site using your computer, the cookie allows us to recognize your
computer as the one we delivered the cookie to. Our cookies contain only a
numeric code, and do not contain any personally identifiable information about
you. However, we have the capability to identify you based on the information
provided by our cookies, and to correlate that information with your personally
identifiable information.
Cookies are helpful for you as they enable us to provide advanced features, like
remembering items in your Shopping Bag between visits, and simple things like
welcoming you back on screen, as we find rare in today’s retail stores.
Most web browsers automatically accept cookies, but you can usually change your
browser to prevent that. Even without a cookie, you can still use most of the
features in our site, however some features may not work properly.
If you ever have a question please e-mail us our customer service department at
cs@dsntv.com
Sharing gathered information
Because you are buying products online we are required to transmit your
personally identifiable information with companies to perform activities
necessary to process and fulfill your orders, customer service requests, returns
and the like. However, these intermediaries are not authorized to use your
information for other purposes.
If you are both a DSNtv.com customer and a Direct Shopping Network television
customer, we share your personally identifiable information to avoid sending you
duplicate promotional materials, monitor for fraud and for corporate record
keeping purposes.
Sending a “Wish List Item to Someone
As an attribute of our “Wish List” feature, we provide your Gift Registry url to
friends or family that you ask us to send a one-time email. Only information
about those items you store in your Gift Registry are visible to those who
receive this email. No personally identifiable information or credit information
is sent besides your name, e-mail and the items on your “Wish List”.
Your E-mail Address
We will send an email message to confirm each order you make, and other email
messages containing information specifically relating to your order such as
shipping information.
Occasionally we will e-mail announcements, which are not promotional in nature.
For example, we might send you an email message to let you know about a change
in our shipping policies.
When you first place an order and set up your customer profile, we offer a
selection of special interest categories for you to indicate your interests and
preferences. We will automatically send you information on upcoming new products
and special offers we think you’ll be interested in based on the interests and
preferences you indicate and on your purchase history. You can return to your
customer profile at any time to modify your selections at Update Profile. Your
customer profile also provides you with the ability to opt out of promotional
messages. For more information on how to opt out, please go to nothanks@dsntv.com.
How can you elect not to receive offers and email?
To stop receiving our marketing emails, please use the provided e-mail form NO
THANK YOU or e-mail us at nothankyou@DSNtv.com or follow the “No Thank You”
instructions provided within our marketing emails.
Updating Your Personal Information
You can check your personal information in your customer profile by navigating
to Update Profile on our site. If any of this information is incorrect, you can
make appropriate changes. However, you cannot delete your customer account
information entirely. If you have any question about the accuracy of your
personal information, you can contact us online at notifyus@dsntv.com
Protecting our Customers' Information
Direct Shopping Network is committed to online data security. Although total
security does not exist on the Internet, we take reasonable steps to work
towards assuring the secure storage of your information. We utilize industry
standard efforts, such as firewalls, Secure Socket Layers and encryption
software, to protect the transmission of information. We store information
relating to our customers on servers that are kept in a secure environment.
While we use Secure Socket Layer encryption to protect sensitive information
online, we also seek to protect your information offline by only allowing
certain authorized employees to access your information.
How do you contact us with questions or comments?
We are always pleased to listen to your comments and answer your questions.
We welcome you to contact us at:
contactus@dsntv.com
or write to us at:
Direct Shopping Network
1239 Glendale Avenue
Glendale, CA 91205
