Direct Shopping Network's Customer Service

Committed to customer service and protecting your privacy What about “Cookies”?   What about “Protection”? Do we share this information with others?   How do we protect our customers' information? What about “E-Mails”?   What about “Contacting Us”? How do we use email?   How can you elect not to receive offers and email?   How do you contact us with questions or comments? What about “Information”?   What about “Updating Personal Info”? What information do we collect online and how do we use it? If I send a “Wish List” item to a friend, what info does he get?   How can you verify and correct personal information? [Top of Page] Do we share this information with others? Because you are buying products online we are required to transmit your personally identifiable information with companies to perform activities necessary to process and fulfill your orders, customer service requests, returns and the like. However, these intermediaries are not authorized to use your information for other purposes. If you are both a DSNtv.com customer and a Direct Shopping Network television customer, we share your personally identifiable information to avoid sending you duplicate promotional materials, monitor for fraud and for corporate record keeping purposes. [Top of Page] If I send a “Wish List” item to a friend, what info does he get? As an attribute of our “Wish List” feature, we provide your Gift Registry url to friends or family that you ask us to send a one-time email. Only information about those items you store in your Gift Registry are visible to those who receive this email. No personally identifiable information or credit information is sent besides your name, e-mail and the items on your “Wish List”. [Top of Page] How do we use email? We will send an email message to confirm each order you make, and other email messages containing information specifically relating to your order such as shipping information. Occasionally we will e-mail announcements, which are not promotional in nature. For example, we might send you an email message to let you know about a change in our shipping policies. When you first place an order and set up your customer profile, we offer a selection of special interest categories for you to indicate your interests and preferences. We will automatically send you information on upcoming new products and special offers we think you’ll be interested in based on the interests and preferences you indicate and on your purchase history. You can return to your customer profile at any time to modify your selections at Update Profile. Your customer profile also provides you with the ability to opt out of promotional messages. To "opt out, please use the "Easy Form" on our DSN Contact Page. [Top of Page] How can you elect not to receive offers and email? To stop receiving our marketing emails, please use the provided e-mail form NO THANK YOU or e-mail us using the "Easy Form" on our DSN Contact Page or follow the “No Thank You” instructions provided within our marketing emails. [Top of Page] How can you verify and correct personal information? You can check your personal information in your customer profile by navigating to Update Profile on our site. If any of this information is incorrect, you can make appropriate changes. However, you cannot delete your customer account information entirely. If you have any question about the accuracy of your personal information, you can contact us online using the "Easy Form" on our DSN Contact Page. [Top of Page] How do we protect our customers' information? Direct Shopping Network is committed to online data security. Although total security does not exist on the Internet, we take reasonable steps to work towards assuring the secure storage of your information. We utilize industry standard efforts, such as firewalls, Secure Socket Layers and encryption software, to protect the transmission of information. We store information relating to our customers on servers that are kept in a secure environment. While we use Secure Socket Layer encryption to protect sensitive information online, we also seek to protect your information offline by only allowing certain authorized employees to access your information. [Top of Page] How do you contact us with questions or comments? We are always pleased to listen to your comments and answer your questions. We welcome you to contact us using the "Easy Form" on our DSN Contact Page. or write to us at: Direct Shopping Network 1239 Glendale Avenue Glendale , CA 91205 [Top of Page]

What about “Cookies”? Cookies is information that we send back to your computer. They are stored by your browser on your computer's hard drive to give you a unique ID. Each time you visit our site using your computer, the cookie allows us to recognize your computer as the one we delivered the cookie to. Our cookies contain only a numeric code, and do not contain any personally identifiable information about you. However, we have the capability to identify you based on the information provided by our cookies, and to correlate that information with your personally identifiable information. Cookies are helpful for you as they enable us to provide advanced features, like remembering items in your Shopping Bag between visits, and simple things like welcoming you back on screen, as we find rare in today’s retail stores. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our site, however some features may not work properly. If you ever have a question please e-mail us at our customer service department using the "Easy Form" on our DSN Contact Page. [Top of Page]

Setting Up an Account When you place an order on our site or log-in as a user, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, mailing address, telephone number, shipping address(es), email address, a password, and your credit card number and expiration date. We use this information to process and fulfill your order and to notify you of your order status by email. When you return to the site and place another order, if you use your password, we use this information to provide you with access to your customer profile, any wish list that you may have created, reminders, special member offers and order information. We save your address for future shipping. [Top of Page]

Collected Information

Information collected by product reviews We offer you the opportunity to use a nickname for product reviews. If you choose to post messages in our product reviews section, we collect the messages you post and use information you provide to improve our site and our products and services. [Top of Page]

Customer Service If you send personal correspondence to our Customer Service department, such as emails or letters, or if others send correspondence to our Customer Service department about your activities or postings on the site, we collect the information so that we can provide comprehensive customer service. [Top of Page]

Wish List Information We also ask you for personally identifiable information about other people you are sending gifts to. We use this information only to ship your gifts and, if you request it, to send each gift recipient an email notification of the gift. [Top of Page]